Emily is our Client Relationship Manager and known as our client’s new best friend! She is driven to see our clients succeed and will be there every step of the way to answer any questions, problem solve and provide joy throughout the journey.
As part of our client services team, Emily is responsible for looking after clients; helping to strategise and roadmap new digital solutions and making sure our clients are happy every step of the way. You’ll find Emily on the phone most of the day, touching base with clients to ensure they are up-to-date with their projects, progression and also engaging in some general chit-chat!
Emily joined us at ID with a great deal of experience in marketing and account management, having worked with major names such as Welsh Government, Heart Radio, and Ingram Micro (just to name drop a few!). With experience of both the agency and client-side, Emily understands the importance of ensuring projects are delivered effectively, on-time and on-budget.
Outside of work you’ll find Emily drinking copious amounts of coffee, exploring the Welsh outdoors, and binge-watching the latest shows on Netflix (and we’re sure you’ll hear all about it!).