Client Relationship Manager

Salary: £22,000 to £28,000 depending on experience

Closing Date: 26th June 2020

Covid-19 Information

This job role is primarily office based in either Bristol or Cardiff, however during the Covid-19 pandemic we are required to work remotely. Therefore this role will temporarily require you to work from home and you should only apply if you are in a suitable position to do so. You will have the opportunity to continue working remotely for part of this role when we return to our offices should you wish, in line with our remote working policy.

How To Apply

If you’re keen to be interviewed for this role please email your CV, an introduction about yourself and any relevant work examples to: [email protected]


The Client Relationship Manager at Illustrate Digital is someone driven to see our clients succeed. We’re looking for to join us at either our Bristol or Cardiff office locations and seeking someone who is keen to learn alongside the existing team and help deliver great projects to new and existing clients.

You’ll be joining one of the go-to agencies in the UK with a reputation for excellence in delivery of WordPress websites and solutions, as well as high-end, people-centric user experiences. We’re pushing the limits of the platform and ourselves further each day and we’re looking for an experienced communicator with a keen eye for tech to bring clients on that same journey with us.

Our mission is to create software and websites that create value for our clients and deliver a great journey for all users. Our solutions are created with fresh thinking, individual ownership and a focus on people. Thinking differently to the rest of the digital market has developed our reputation for excellence, something special that we’re inviting you to be a part of, helping us to prove WordPress to be a capable and competitive CMS platform for enterprise brands.

Illustrate Digital is a fast-paced and challenging agency environment with as much emphasis on current client growth as new projects, so you should be ready to dive in and problem-solve, help to shape and improve processes and best practices and have the best interests of the agency and our clients at heart.

Your Day-To-Day at Illustrate Digital:

  • Meeting with clients to help strategise and roadmap changes to their digital solutions
  • Consulting with UX designers, developers and project managers to plan and develop solutions
  • Drafting statements of work to clearly communicate project scope internally and externally
  • Touching base with clients to ensure they remain informed and to gather valuable feedback
  • Creating strong community and relationships with clients and key partner companies
  • Gaining a deep understanding and assist in improvement of our service offering and capabilities
  • Actively seeking to up-sell clients where it is appropriate and valuable to their brand or business
  • Assisting in running events or attending events on behalf of Illustrate Digital

Essential Skills & Experience:

  • Minimum 2 years AM/CRM experience
  • Previous experience in marketing, tech or a digital agency
  • An entry-level understanding of the WordPress platform and UX design
  • Good communication skills and the ability to work and collaborate as part of a team
  • A problem solver who is comfortable finding a solution to challenges on a regular basis
  • Ability to self-manage your time and workload, working with project managers and stakeholders to provide data and feedback from clients to ensure that projects are delivered on-time and on-budget
  • A passion for people!

Desirable Skills & Experience:

  • Experience in marketing, digital best practices or SEO would be very desirable for this role

We Expect You To:

  • Be well organised
  • Prioritise and manage your own workload according to client and business needs
  • Communicate clearly and professionally internally and externally
  • Work under pressure to potential last-minute client deadlines
  • Operate with our values in mind at all times

Career Growth:

  • Illustrate Digital are one of the fastest growing agencies in Bristol and South Wales and one of a small number of specialist agencies in the UK for WordPress – we’ve grown year-on-year for the last six years and plan to continue this, providing new opportunities for any team member to progress as we grow
  • The current team is a group of individuals with specialist skills and, as we grow, these specialisms will grow – you’re still getting in early, at a time when it really matters
  • As a business we’re conscious of not repeating the same work again and again, all team members are expected to improve and innovate, providing new avenues for growth
  • All team members are given regular opportunities for learning, training and growth – we attend WordCamp conferences and other industry events on a yearly basis, providing a great platform for your knowledge and experience to build over time

Perks & Fun Stuff

  • Brilliant office locations in Cardiff Bay and Bristol Temple Meads
  • Apple laptop provided for you to work from
  • Flexible working policy
  • Day off for your birthday
  • Free tea and coffee (and beers on Fridays)
  • Periodic days out for fun and team building and food
  • Cycle Scheme available
  • Working from home policy
  • Company pension included

Opportunities for Growth

We’re a growing digital agency, which means there will plenty of opportunities opening up for future growth. If you think you’ve got what it takes to grow beyond this advertised job role or can help us develop the agency in another way then please apply for this job, we’d love to chat to you.

How To Apply

If you’re keen to be interviewed for this role please email your CV, an introduction about yourself and any relevant work examples to: [email protected]

Want More Info?

You can find out more about us, what our values are and what we’re like to work for all inside our About page here: