UX Audits

Review and improve your website’s user experience.

Why Hire Us? UX Design Services

Is your digital experience meeting user expectations?

Your website or app should be your strongest digital asset, but is it delivering the experience your users expect?

Our UX audits are designed to uncover opportunities to improve usability, simplify user journeys and deliver an intuitive digital experience that sets you apart from your competitors.

An example of an improved website user experience by UX designers

What is covered in a UX audit?

Using an academic framework, we’ll score and benchmark the effectiveness and value of your user experiences.

Consisting of heuristic evaluation, competitor analysis, usability and accessibility review and behavioural performance, your audit is tailored to the way your business works and what’s most important to your customers.

Why work with Illustrate Digital to audit your user experience?

No two user experiences are the same. But there are certainly proven ways to succeed online. We’ll work with you to identify key areas that your UX audit needs to focus on. That might be conversion rates, e-commerce checkouts, data and lead-capture forms, or overall customer experience.

Our UX experts consult and deliver the audit directly back to you and your team. This delivery offers not just a list of potential problems, but your biggest opportunities with a clear roadmap for improvement.

Benefit from our academic framework for evaluating UX

The heuristic evaluation (HE), accessibility review and competitor analysis included in the UX Expert Review are underpinned by established UX design principles. They’re also informed by our own cumulative research and tested methods. By weighing formal principles against earned understanding, we’re able to flex our approach around a variety of objectives without losing a firm footing in proven, academic frameworks.

Overtake competitors

The total value of your digital user experiences contribute to overall competitiveness. We can enrich that UX value to overtake that of others in your industry.

Set a UX benchmark

Besides gains in conversion, experience and competitiveness, we’ll ensure that you’re left with a framework to benchmark against in future UX projects and tweaks.

Progress key UX factors

UX tweaks implemented following the recommendations we’ll deliver will build on and improve the state and performance of key UX factors.

Ready to improve your user experience? Chat to one of our experts about auditing your website or app.Get in touch

Your UX experts, trusted by some of the UK's leading brands

Explore our UX design case studies

Foot Anstey —
The UK's fastest performing law firm website

This is the story of how we researched, planned and developed Foot Anstey’s new website platform.

Read Case Study

Business Wales —
Evolving UX to support Welsh businesses

Learn how we’ve audited, researched and planned new user journeys for Wales’ free business advice service, Business Wales.

Read Case Study

GoCompare —
Pioneers in consumer price comparison.

Learn how we’ve helped to fine tune the user journeys for one of the world’s leading comparison brands.

Read Case Study

View All Work

Uncover our related UX design expertise

Other ways our team of UK-based experts can help to improve your UX and connect your brand to its audience.

UX Research

Understand the subtle behaviours, needs, attitudes, tolerances and expectations of the people your platforms, applications and user experiences will be designed to engage, delight and convert.

Explore UX research