We’re excited to introduce Sam Gledhill to the team (yes, somehow we’ve ended up with another Sam!).
Sam joins our support function bringing a keen eye for detail to updates, testing, and the day-to-day work that keeps your website running smoothly.
Why the support team matters more than you might think
It’s easy to take a well-maintained website for granted. When things are running smoothly, you don’t notice the updates being tested, the security patches being applied, or the monitoring alerts being quietly reviewed and resolved. That’s exactly how it should be. The best support work is the kind that never reaches your desk.
But that behind-the-scenes work is getting more demanding. Across all the websites we manage, we’re seeing higher volumes of bot traffic and more sophisticated global malicious activity than ever before.
The threat landscape for websites, even those of well-regarded, professionally-run organisations, has shifted considerably in the past couple of years. Staying ahead of it requires attention, consistency, and enough hands to respond thoroughly when something needs investigating.
Growing the team at the right time
Bringing Sam on board means we can continue to hold the line on our response times and quality of care as those pressures increase. It means nothing slips through the net during busy periods, and it means your site continues to get the level of attention it deserves.
Sam’s particular strength is in the detail: the careful, methodical work of running updates, testing for unexpected behaviour, and flagging anything that looks out of the ordinary before it becomes a problem. In his own words: “It’s great to join a team that genuinely cares about getting things right. The attention to detail here isn’t just encouraged, it’s expected, and that suits me perfectly.”
We’re delighted to have him on board. Welcome to the team, Sam G.
